WHAT PRODUCTS DO YOU SELL
We specialise in high quality food and drink, featuring a vast range of produce from Herts and Essex. Our range includes smaller treats such as ribboned chocolate bars to larger gift hampers. Personal presents or corporate gifting, we tailor each gift with personalised ribbon.
HOW DO I PLACE AN ORDER
You can order some of our gifts, personalised ribbon and hampers through our online shop. For bespoke corporate gifts, tailored to your budget and dietary requirements, we recommend contacting us directly so we can create something perfect for you. We welcome visitors to our Harlow based showroom where you can browse and buy from our full range in person.
IS THERE A CHARGE FOR DELIVERY
Yes, delivery costs vary depending on the size and type of your order, We offer both Royal Mail Tracked and Courier delivery options. Items can also be collected from our Hamper Hub in Harlow.
DO YOU SHIP INTERNATIONALLY
At this time, we only deliver within the UK Please note that we cannot deliver to hospitals, PO boxes or BFPO addresses
WHEN WILL MY ORDER BE DELIVERED
Our orders are typically despatched within 24 hours. Delivery times vary based on the shipping method. If there’s any delay with your order, we’ll get in touch as soon as possible and give you the option to cancel or amend your order.
WHAT HAPPENS IF THERE IS NO ONE HOME WHEN DELIVERY IS ATTEMPTED
We understand that, particularly when sending gifts, it is not always easy to know if someone will be available to receive their parcel. Some of our items are letterbox friendly while others may require a signature or can be left in a safe place. We ask for telephone numbers for deliveries so the recipient can receive a delivery notification where possible. Please note that if an item is returned to us due to unsuccessful delivery attempts, additional delivery fees will apply.
I NEED HELP WITH MY DELIVERY
We take great care to ensure your package is suitably wrapped but sometimes damages can occur. If this happens, or an item is missing, please contact us straight away with details of your order and photos.
If your parcel hasn’t arrived within the expected timeframe, please get in touch so we can look into it and provide an update.
WHERE DO YOU SOURCE YOUR PRODUCTS FROM
We source the majority of our offerings from independent producers in Herts and Essex. The exception to this is Riverside Spirits, a delightful addition made Manchester by a family member. We’re passionate about working with artisans and proud that none of our items are available in mainstream supermarkets.
CAN I CUSTOMISE MY HAMPER
Absolutely! We specialise in bespoke hampers. In fact, nearly all our orders are custom designed to suit your needs. Simply let us know your budget, dietary requirements and any other specific details and we will put together a bespoke hamper just for you
CAN YOU CATER FOR DIETARY REQUIREMENTS
We can offer vegan, vegetarian, dairy free, gluten free and nut free hampers. However, please note that all our gifts are produced in an environment where allergens are present, so we cannot guarantee the absence of cross-contamination.
CAN I ADD MY LOGO TO A HAMPER
Yes - all of our gifts include ribbon with your gift message or logo. To add your logo, please send it in JPEG or PNG format, ideally with a transparent background. If that’s not possible, please don’t panic, we’ll work with what you have. Please allow up to 48 hours for logo testing and approval before your order is dispatched.
CAN I ADD A GIFT CARD OR MESSAGE
All our hampers include a personalised gift message at no additional charge.
WHY ARE THE ITEMS IN MY HAMPER DIFFERENT TO THE PHOTOS ON THE WEBSITE
We specialise in working with smaller, artisan producers. We believe that this makes our hampers stand out from the rest but it also means that sometimes a particular flavour or product might not be available. We reserve the right to replace items with others of an equal value.
DO I HAVE TO REFRIGERATE MY HAMPER
Whilst we recommend keeping your hamper in a cool, dry place, none of them contain chilled produce so your boxes can be stored at an ambient temperature.
CAN I RETURN MY HAMPER
As all items in our hampers are perishable, we are unable to accept returns.
WHAT KIND OF OCCASIONS CAN WE SEND GIFTS FOR
We believe that gifting is not just for Christmas! Our hampers and gifts are perfect for year round occasions such as client thank yous, staff incentives and appreciation, on-boarding, birthdays, webinar gifts, on-boardings, and much more.
CAN YOU DELIVER TO MULTIPLE ADDRESSES
Yes, we regularly send out bulk orders to multiple recipients. We will provide you with a template to complete with all the required information
DO YOU OFFER DISCOUNTS
We price our offerings a little differently to most hamper companies – we work to your budgets using recommended retail price for each item plus a boxing fee which covers packaging, personalised gift cards and branded ribbon.
This can make discounts a little less straightforward but we always aim to offer the best possible value. For large, or on-going orders, we may be able to offer a small price reduction.
DO ALL MY HAMPERS HAVE TO BE THE SAME
Not at all. We can tailor any hamper to suit budgets or dietary requirements.
HOW QUICKLY CAN YOU TURN AROUND MY ORDER
For individual or smaller orders, we usually offer next working day despatch. For larger orders we will work with you to meet your deadlines.
WHAT IS YOUR MINIMUM ORDER NUMBER
The beauty of working with us is that we don’t believe in minimum order numbers. One customer one thousand – we treat every order with the same love and attention.
DO YOU OFFER WICKER HAMPERS
We have chosen to package our hampers in gift boxes instead wicker hampers. This not only cuts down the costs and means more of your budget goes towards products, but it also means our boxes are fully recyclable – far more sustainable without compromising on presentation.
CAN I COME AND TRY YOUR PRODUCTS
We would love to see you! If you are nearby, pop into our Hamper Hub in Harlow to meet the team, browse the full range, and sample some of our wares.