Shipping policy

SHIPPING POLICY

Stort Valley Gifting - United Kingdom

 

PROCESSING TIMES

All orders are processed within 1–2 working days (Monday–Friday, excluding UK public holidays). Orders placed after 12pm may be processed the following working day. During busy periods such as Christmas, Valentine's Day, and Mother's Day, processing times may be slightly longer - we'll always keep you updated.

 

UK DELIVERY OPTIONS

Standard delivery (Royal Mail 2nd Class / courier): 3–5 working days
Express delivery (Royal Mail 1st Class / courier): 1–2 working days
Next-day delivery (Courier — order by 12pm): Next working day
Click & collect (Collect from our premises): Ready within 1–2 working days — Free

Delivery timeframes are estimates and begin from the point of dispatch, not the date of purchase. We are not responsible for delays caused by Royal Mail or courier services.

 

NEXT-DAY DELIVERY

To qualify for next-day delivery, orders must be placed before 12pm Monday–Thursday. Orders placed after 12pm, or on a Friday, will be dispatched the following working day for delivery the day after. Next-day delivery is not available on weekends or UK public holidays.

 

CLICK & COLLECT

You're welcome to collect your order from us free of charge. Once your order is ready, we'll send you a confirmation email or message with collection details. Please bring your order confirmation when you come to collect.

 

TRACKING YOUR ORDER

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information where available. Please allow a few hours for tracking to update after dispatch.

 

PACKAGING

We take great care in packaging all of our gifts to ensure they arrive in perfect condition. If you'd like to add a personalised gift message, you can do so at checkout, it's completely free.

 

MISSING, DAMAGED, OR LOST ORDERS

If your order arrives damaged or doesn't arrive within the estimated timeframe, please contact us as soon as possible at [your email address] with your order number and a photo of any damage. We'll do our best to resolve the issue quickly.

Royal Mail and couriers may classify a parcel as lost after a set period — typically 10 working days for standard delivery and 5 working days for tracked/express services. We'll be happy to investigate and arrange a replacement or refund where appropriate.

 

FAILED DELIVERIES

If a delivery attempt is made and you're not in, the carrier will typically leave a calling card or update your tracking with instructions for rescheduling or collection from a local depot. Unclaimed parcels may be returned to us. In this case, you may be charged for redelivery. Please ensure your delivery address is correct at checkout.

 

QUESTIONS?

Get in touch with us at hampers@stortvalleygifting.co.uk and we'll be happy to help.